Airlines
Besides the described comprehensive standard consulting services, we are approachable for airlines for all types of air traffic rights questions and requests. We support you in air operating licenses , negotiations with the LBA but also in obtaining bilateral traffic rights , ACMI Charter and EU legal issues relating to the enforcement of passenger rights and their defense.
We advise you on your consolidator and key account contracts and take care of legally compliant design of your fare conditions and their individual contractual implementation in your sales partners and their further multi-channel distribution platforms . We advise you on partnering contracts with tour operators or spin-off your own " Stopover Holiday or programs," we will accompany you in the redesign of a customer bonus program or competitive safer design of marketing communication.
Legal support, we also supply to the IT technical side, when linked to the current GDS systems , integration of CRM systems (Siebel / SAP) , database interfaces or other inventory queries.
If rquested , we support your after- sales / complaints handling to finishing of the entire case handling and answering of all customer communication on your letterhead.
In particular cases we may offer you the option to outsource your entire customer support / customer service at lowest redundancy cost.
